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We want you to love your House of Mykaa pieces. If something isn't quite right, we're here to help.
Return Window
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, the item must:
- Be unworn
- Be unused
- Have all original tags attached
- Be in its original condition
Items Not Eligible for Return
The following items are not eligible for return:
- Final-sale items
- Customized items
- Altered items
- Certain personal-use items
Return Shipping
Customers are responsible for return shipping costs unless the item received is:
- Damaged
- Defective
- Incorrect
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include photographs of the item and the issue so that our team can review the situation and help make it right.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Need Help?
For questions regarding returns or refunds, contact: